InfoPros Advantage

The InfoPros Advantage gives you an advantage in the marketplace.   We deliver precise documentation and courseware that creates a positive customer experience, improves quality and enhances employee performance.  The InfoPros Advantage -- our experienced employees, proven process and continued investment in tools and IT infrastructure -- is the reason that companies such as Cisco, Motorola, ITT and Kohler have come to rely on InfoPros.

People

Your well-trained InfoPros project team is ready start on day one.  Our team of Project Managers, Information Architects, Writers, Illustrators and Desktop Publishers are employees, not contractors.  This team approach:

• Minimizes ramp-up time, reducing costs
• Ensures that the expertise gained by working with your company's products is retained
• Drives success as Project Managers are always senior employees
• Assigns employees to projects based on the team's expertise and skills
• Ensures continuity for ongoing or subsequent projects

Learn more about the value of project management by viewing Project Management at InfoPros.

Process

InfoPros projects come in on schedule, on budget and achieve the expected design and quality goals due to our fine-tuned and tested process.  Our approach focuses on clearly establishing project schedules and responsibilities, minimizing costly rewrites and making efficient use of your subject matter experts.  Our process includes:

• Clearly identifying the scope, key assumptions and all required source material
• Providing a formal kick-off meeting detailing project schedule, roles and responsibilities
• Ensuring consistency with your technical and branding requirements
• Defining an edit and review process to minimize rewrites

Tools

InfoPros strongly believes in investing in up-to-date tools and IT infrastructure in order to ensure quality and consistency while driving efficiencies throughout the project life cycle.  Our tools include:

• A secure IT platform that ensures security and backup for all project-related content
• A project management platform that provides real-time status of project schedules and budgets
• Optimal content-creation tools
• Support for a “virtual” project team of client and InfoPros personnel

Capabilities

InfoPros has completed thousands of projects spanning a broad spectrum of industries making it possible for our clients to benefit from best practices implemented at any number of leading-edge companies.  We are proficient in most industry-standard publishing tools and have extensive experience in working with XML/DITA, eLearning, instructional design methodologies and single-sourcing.

• Products: heavy equipment, consumer electronics, pumps, medical, network hardware, industrial controls
• Software Applications: SaaS (software-as-a-service), medical testing, financial services, ERP
• Processes & Procedures: data centers, manufacturing lines, job aids, materials management, engineering processes

Contact us today, and learn more about the InfoPros Advantage.