InfoPros has worked on hundreds of documentation and training projects for companies nationwide, supporting a broad range of companies whose products and services serve the  high-tech, industrial and consumer markets. We have experience working with a broad range of products, from complex products such as network switches, ERP software and large construction equipment, to consumer products such as cell phones and home appliances.

Technical Documentation – User manuals, online help systems, operator's guides, editing, and illustration.

Training Development – Instructional design using standard training development tools such as Flash, Captivate PowerPoint and other web-based and instructor-led learning.

Process Documentation – Manufacturing process documentation and job aids, product and procedure manuals, troubleshooting, training, business workflow and processes.

> Technical Documentation
InfoPros offers a complete range of documentation solutions, from user guides, maintenance manuals to online help and API documentation.

Proficient in all industry-standard publishing tools, InfoPros develops in FrameMaker, Word, InDesign, Macromedia, Flash, and more. In addition, we are experienced in working with content management systems, XML markup, DITA, HTML, JavaScript, and other leading-edge technologies.

To see some of the technical documentation challenges we helped our clients solve, view these case studies:

Hill-Rom: DITA XML solution for technical documentation

Kohler: XML migration

Micro Innovations Corp.: consumer product documentation and translation

Motorola Mobile: consumer product documentation

Nan McKay & Associates: web-based software documentation

Omron:  formatting expertise

Pulse:  product documentation and application help system

SCRIP-SAFE:  online help development

Sicel:  medical product documentation

Ventana Medical Systems:  document conversion and reformatting project

Vericept:  network software documentation and online help system

> Training Development
InfoPros offers a range of training and eLearning solutions designed to deliver results. Our instructional designers are well-versed in adult learning theory. Course developers are proficient in communicating complex technical information to a wide variety of target audiences. And our project management infrastructure keeps everything on track.

To see some of the training development challenges we helped our clients solve, view these case studies:

California Office of Statewide Health Planning and Development (OSHPD):
online employee training course

California Department of Transportation (CalTrans): web-based training courses

University of California: instructor-led course materials

Waukesha Electric Systems, Inc.: end-user training materials

> Process and Procedures Documentation
InfoPros documents processes and procedures for internal and external use. Accurate process documentation allows our clients to drive both consistency and efficiency with their business processes, while reducing costs, and improving customer service.

To see some of the technical documentation challenges we helped our clients solve, view these case studies:

Maxwell Technologies: manufacturing process documentation

NCRB:  data center process documentation