Companies have adapted and changed their training programs for both consumers and employees in an effort to stay current and meet the on-demand expectations of their audiences. eLearning additions to their training suites is one way companies are adapting, as it provides on-demand training to any location via the Internet.
The need to document business processes has been growing, driven by business investment in technology, a very lean workforce and expanding compliance requirements. Process documentation is being used to streamline training, bring new hires up to speed and reduce errors.
When their success in the marketplace led to a higher volume of technical support calls related to the installation and use of their products, Pulse engaged InfoPros to develop a comprehensive documentation solution to include both technical documentation and a help system for their software application.
Hill-Rom, a leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, was planning to launch its NaviCare® Nurse Call system (NNC). This state-of-the art, internet-based call system for hospitals and other patient-care centers, was a complete redesign of an existing 13-year-old system.
It is no secret that companies have been and continue to run lean as we exit the recession and enter the next growth phase. The challenge is how to support the recent and expected growth going forward while keeping tight control over expenses to drive profit.
Many companies took drastic steps to weather the economic downturn. A common strategy was to cut documentation staff as a way to reduce costs and protect profit margins. Now that the economy is picking up, these same companies are trying to cope with the increased demand for documentation and courseware development as new products are developed and launched to support renewed growth and demand.
Creating compelling and effective documentation is an ever evolving process driven by technology and end user expectations. The areas of single-source documentation, mobile applications and what role social media might play in the documentation process are getting a lot of attention.
InfoPros took a three-pronged approach to the solution: Consulting, Onsite Needs Analysis & Materials Development and Production. Based on the structure of the product and ApoCell’s future needs, InfoPros developed four documents to create a comprehensive documentation series and provided ApoCell with the platform to organize its documentation under best practices and industry standards.
Training can be a cost-effective way to educate employees, customers and partners about your company’s products, processes and software applications. The subject matter, the training environment and the learning styles of the target audience all must be taken into consideration.
It was critical to Guy Carpenter that the software was presented in the most professional way. Proper documentation to accompany the software played a significant role in creating the desired level of professionalism and better competing against other players in the market.
Effective project management is the key to successful project completion. InfoPros provides the critical leadership and knows what it takes to manage your projects no matter the size and scope, or if work is done onsite or remotely. InfoPros assigns a project manager who will take responsibility for managing all aspects of the budget, schedule and deliverables, keeping you informed all along the way to eliminate the need for you to micro manage the project. You can spend time on core business needs and leave the documentation to InfoPros. We make it simple!
InfoPros announces its new Client Sample Site to provide customers insight into the wide array of best of breed services and solutions the company offers.
Business has undergone major changes in the past 12 to 18 months in order to fend off the effects of the recession and to stay relevant and growing through difficult times. One of the unfortunate impacts of the change has been shifting and reducing staff levels to save money and remain competitive.