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SCRIP-SAFE provides secure paper and electronic services for transcripts, diplomas, and secured corporate applications for over 1,800 national and international corporations, colleges and universities.
The company produces online applications including eSCRIP-SAFE®, which provides electronic access for registrars and students of colleges and universities to deliver, track and receive transcripts; Transcripts on Demand®, which provides online ordering service for transcripts and diplomas; and Diplomas on Demand® which is an integrated application for the production of collegiate diplomas and certificates.
“We have built our company on a foundation of providing the highest level of customer service and support,” commented Jim Wager, vice president and CIO for SCRIP-SAFE. We had already developed strong applications and wanted them to be self documenting so users know what to do if they have questions. Consequently, we reached out to InfoPros to build Online Help into the applications.”
InfoPros created a customized Online Help solution that covers eSCRIP-SAFE’s tasks and functions. The page-level help is written for audiences of all levels, thus ensuring that no matter who uses the application, the information is straightforward and easy to identify.
The Online Help also includes a set of navigational features to provide enhanced ease of use. These features include an expandable table of contents, hyperlinked cross references, full text search, index and glossary. SCRIP-SAFE is now able to provide its customers with “just-in-time” information, giving an immediate answer to a question about a specific window, dialog or field.
“InfoPros’ Online Help solution has allowed us achieve our goal of providing over-the-top customer service. Plus, it had the unexpected benefit of helping improve our sales process,” according to Wager.
Wager is often asked what documentation is provided with their application and what it costs. Customers are shocked to learn that the documentation is already integrated into the application at no additional cost. “They can’t believe we provide this level of integrated documentation,” Wager added.
SCRIP-SAFE understands that the little things you do to improve the customer’s experience add up to big returns. Online Help documentation is one of those things.
Wager says that the work InfoPros provides is a very important component of their overall applications and improves the customer experience. “Talking to InfoPros about documentation has become an important check list item as we develop new applications and upgrade existing ones.”
At InfoPros, our team of professionals is experienced in developing and maintaining technical content across a variety of industries, from software and technology to consumer, industrial and medical. InfoPros can provide the skills and experience required to meet your specific needs, whether for a short-term project or a long-term engagement.
Contact us today, and learn more about the InfoPros Advantage.