InfoPros has worked with many clients to document their business processes and procedures, producing documentation that can be used for both internal and external audiences.  Our staff of professionals can work with your source material or subject matter experts to gather the information required to develop concise, accurate, and easy-to-use documentation than can be used for a variety of purposes.

Our staff of professionals has extensive experience developing a variety of process documentation for:

• Manufacturing Facilities: workflow diagrams, training aids for workstations, process diagrams
• Customer Service Centers: training aids, procedure documentation, repair and troubleshooting guides
• IT/Data Centers: network and system admin documentation, operations procedures
• Business Process Workflows: ERP implementations, materials handling, engineering processes

Customized Approach
We will begin by understanding your specific needs and requirements, including both the business processes to be documented and the intended audiences for the documentation.  From there we can develop a specific plan for data gathering—is there detailed source material or do we need to come onsite to interview the subject matter experts—develop the documentation, and then review to ensure accuracy, completeness, and ease of use.  

Some of the more recent projects we have undertaken for our clients include developing:

• A comprehensive procedures manual for a state agency’s data center operations
• Job aids for manufacturing workstations; graphics were used extensively to allow easy translation into multiple languages
• Workflow diagrams for a company-wide ERP implementation; the diagram was the basis for developing a comprehensive training program
• Documentation of a company’s manufacturing processes for use by a global supply partner
• Repair and troubleshooting processes for a company’s customer support organizations

We manage each project using our own proven processes and a team that has an extensive background working with a structured approach to process and procedure documentation. The end result will be the process documentation you need, delivered on schedule and within budget.

The InfoPros Advantage
At InfoPros, our Technical Writers are experienced in developing and maintaining process and procedures documentation across a variety of industries, from software and technology to consumer, industrial and medical. InfoPros can provide the skills and experience required to meet your specific needs, whether for a short-term project or a long-term engagement. Contact us today and learn more about the InfoPros Advantage.

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